At asiahoki, we treat the privacy and security of your personal data with the same seriousness we apply to platform security. This Privacy Policy explains in plain terms what information we collect, how we use it, who we share it with, and what rights you have over your own data.
Six core commitments that define how asiahoki handles your personal information.
All personal data transmitted between you and asiahoki is protected by 256-bit SSL/TLS encryption. Our infrastructure applies security-by-design principles — your data is protected at the architecture level, not as an afterthought.
asiahoki does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. Data sharing with service partners is limited to what is strictly necessary for platform operations.
We collect only the data we genuinely need — for account management, payment processing, fraud prevention, KYC compliance, and customer support. We do not collect data speculatively or beyond what each stated purpose requires.
This Policy is written in clear English — not deliberately obscure legal jargon. When we need to make material changes to how we use your data, we will notify you directly before those changes take effect.
You have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent for certain data uses without affecting the lawfulness of prior processing. Contact us to exercise your rights.
We retain your personal data only for as long as is necessary for the purposes for which it was collected — or as required by applicable regulatory and anti-money laundering obligations. Data no longer required is securely deleted.
This Privacy Policy ("Policy") is issued by asiahoki ("we", "us", "our") and applies to all personal data collected and processed in connection with your use of the website located at https://asiahoki.cam ("the Platform"), including all games, account services, payment processing, and customer support functions.
This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole. By registering an account, accessing the Platform, or submitting any personal information to us, you acknowledge that you have read and understood this Policy and that your personal data will be handled in accordance with it.
We are committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection standards. We recognise that our Malaysian players — whether accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere — have a legitimate expectation of privacy and data security when engaging with an online gaming service.
Note: This Policy is written in English and governed by the laws of the jurisdiction in which asiahoki holds its international gaming licence. In the event of any conflict between this Policy and any translated version, the English version shall prevail.
For the purposes of this Policy, the following terms have the meanings set out below:
asiahoki collects the following categories of personal data in connection with Platform operations:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g. MyKad number for Malaysian players, passport number) | Account registration and KYC verification |
| Contact Data | Email address, mobile number, residential address, city (e.g. Kuala Lumpur, Penang, Johor Bahru) | Account registration and account management |
| Financial Data | Payment method details (e.g. Maybank account reference, DuitNow identifier, Touch 'n Go eWallet ID), transaction history, deposit and withdrawal records | Payment processing and fraud prevention |
| KYC Documents | Copies of identity documents, proof of address documents, selfie verification images | Identity and age verification (21+ enforcement) |
| Technical Data | IP address, device type, browser and OS version, session duration, pages visited, login timestamps | Automatically during Platform use |
| Gaming Activity Data | Game history, bet amounts, wager outcomes, sport and market selections (e.g. EPL, Liga Super Malaysia, UFC), bonus usage | During gameplay and betting activity |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | During customer support interactions |
| Marketing Preferences | Communication channel preferences, promotional opt-in or opt-out status | At registration or subsequent preference updates |
Sensitive Data: asiahoki does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, health data, or biometric data beyond what is strictly required for age and identity verification. Where biometric-adjacent data (such as selfie images) is collected for KYC purposes, it is retained only for the minimum period required.
We collect personal data through the following primary channels:
asiahoki processes your personal data for the following purposes:
We process your personal data on one or more of the following legal bases, depending on the specific processing activity:
asiahoki does not sell, rent, or trade your personal data to any third party for independent commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:
All third-party Data Processors engaged by asiahoki are required to process personal data only on our documented instructions and are contractually prohibited from using your data for their own independent purposes.
The Platform uses cookies and similar tracking technologies to operate essential features, analyse usage patterns, and deliver personalised experiences. Cookies are small text files stored on your device when you visit the Platform.
We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Your continued use of the Platform following the presentation of our cookie notice constitutes your consent to the use of non-essential cookies where applicable.
asiahoki retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory obligations. The following general retention periods apply:
When personal data is no longer required under any of the above criteria, it is securely deleted or anonymised in accordance with our data destruction procedures.
asiahoki implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your data, no online transmission or storage system is entirely free from risk. You are responsible for maintaining the confidentiality of your account login credentials and for notifying us immediately if you suspect that your account has been compromised.
asiahoki operates as an internationally licensed platform, and your personal data may be transferred to, stored in, or processed in countries other than Malaysia. This may include jurisdictions in which the Platform's servers, licensing authority, or technology service providers are located.
Where personal data is transferred to countries that may not provide the same level of data protection as Malaysia, asiahoki ensures that appropriate safeguards are in place — including contractual protections with all Data Processors requiring them to maintain equivalent data security and confidentiality standards.
By using the Platform, you acknowledge that your personal data may be transferred internationally as described in this section, and you consent to such transfers as part of your use of asiahoki's services.
Subject to applicable law and the conditions of our international licensing framework, you have the following rights in relation to your personal data held by asiahoki:
Request a copy of the personal data asiahoki holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while accuracy of the data is being verified.
Receive a copy of your personal data in a structured, machine-readable format, and request that we transfer it to another service provider where technically feasible.
Object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our assessment of compelling grounds.
To exercise any of the above rights, please contact our support team via email at [email protected] (plain text — not a clickable link) or through the 24/7 live chat service. We aim to respond to all data rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by an additional thirty (30) days, with notification to you of the extension and the reason for it.
The Platform is strictly intended for individuals aged 21 years and above. asiahoki does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the minimum age requirement, we will promptly delete that data, close the associated account, and return any deposited funds in accordance with our Terms and Conditions.
If you are a parent or guardian and have reason to believe that your child has registered an account on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
The Platform may, from time to time, reference or link to third-party services — such as payment providers or responsible gambling support organisations. These third parties operate under their own independent privacy policies and asiahoki is not responsible for the data practices of any external service. We encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform.
asiahoki reserves the right to amend this Privacy Policy at any time. When material changes are made — particularly changes that affect how we collect, use, or share your personal data — we will notify registered players via email or a prominent notice on the Platform prior to those changes taking effect.
The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with the updated Policy, you must discontinue use of the Platform and may request account closure as outlined in our Terms and Conditions.
This Privacy Policy was last updated on 1 January 2026. We recommend reviewing this page periodically.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how your personal data has been handled, please contact us through the following channels:
Our average response time for email enquiries is within six (6) hours. For live chat, our average first-response time is three to five (3–5) minutes. We take all privacy complaints seriously and aim to resolve them fairly and promptly.
If you are not satisfied with our response to a data-related complaint, you may have the right to escalate the matter to the data protection supervisory authority of the jurisdiction governing this Policy, as specified in our licensing arrangements.
Your personal data is protected, your transactions are secured, and your privacy is respected. Join thousands of Malaysian players who trust asiahoki every day. For players aged 21 and above only.